Do you offer secure & encrypted email to clients?

Yes we do. We provide an encrypted email solution to all our clients using Egress Protect. When you send us your recordings using our ISO 27001 accredited, military security graded TLS secure file upload service we process the work and you can be guaranteed that your recordings will be kept within strong cyber security measures….

Is our data stored in the UK?

Yes. Our file upload service is based in the UK (London), our company server is located in Denbighshire, North Wales, and our transcribers are based solely in the UK. Our secure email service is also UK based, so all communication is sent in the UK and does not leave the country at any time. All…

Can I upload/ return via our university server?

Yes. We are listed as users on some university systems, for example OxFiles (the large file upload service from the University of Oxford) and UCL Data Safe Haven (University College London). You will need to contact your IT department to ask them to give us access or login details.

How do I share a password with you?

It is good security policy not to share a password via the same method as the link. If you upload via the UK based server there is no need to share the link password as we can access it. If you are using your own university server and want to share your password then you…

How do I upload files?

To use our simple online file upload system for files smaller than 1GB each, please click here. The upload facility is SSL Encrypted. Click here for alternative options, including our UK GDPR compliant server, Dropbox, WeTransfer, One Drive, Google Drive, Whatsapp, email and post.

Can I upload via another method (eg Dropbox)?

Yes. Click the link below for a range of options. We can accept files using Dropbox, WeTransfer, OneDrive, Google Drive, Whatsapp, email, post, courier and a range of organisation server upload options (eg Oxfile – the University of Oxford large file exchange service).

Can I use Whatsapp?

Yes – you can Whatsapp your audio files to us by using 07884 922902 from your smartphone.

Our Accreditations

We are Cyber Essentials Plus audited annually and we hold the Cyber Essentials and Cyber Essentials Plus certificates. We are UKAS ISO 27001:2022 audited and accredited and ISO 9001 & ISO 14001 systems accredited company. We are members of the American Translators Association and we are assessed for GDPR compliance annually by IASME (Cyber Assurance Level 1).

10% Profits to Charity

10% of our profits are donated to the Ten Percent Foundation, a charitable trust registered in the UK. Since 2000 over £150,000 has been donated to projects in Africa and the UK. Click here for details.