Do you use AI (artificial intelligence) to complete transcription work?

Absolutely not. Whilst this may sound like we are a bunch of Luddites, the automated transcription technology is simply not good enough to process high quality transcription work using intelligent verbatim. For simple dictation Dragon Dictation and many other pieces of software have been around for over 25 years and function perfectly well. Unfortunately for…

What audio formats can you work with?

We can work with most Digital Audio Formats including: AACACTAIFC (Compressed AIFF)AIFFAMRAPEAUCAF (Apple Core Audio Format)DCT (Express Dictate, MSRS, etc.)DS2 (DSS Pro)DSS (Grundig, Olympus, Philips recorder)DSP TrueSpeechDVF (Sony recorder)DVS (Royal recorder)FLACOGGM4AMP2MP3MPCMSV (Sony recorder)QCPRA / RM (RealAudio)SHNSPXVOCVOXWAV (Including ADPCM, aLaw, GSM 6.10,PCM, and uLaw codecs)WMA We can work with most Digital Video Formats including: 3G23GPASFAVIDivXDVFLVM4VMKVMOVMP4MPEGVOBWMV If…

I don’t want the whole file transcribed – can you do this?

Yes – we can transcribe extracts from audio files. When you upload your file, just specify the start point and end point in the recording that you need transcribing. So for example if your file is 45 minutes long and you only want part of the recording transcribed, you would add the following instruction: “transcribe…

What is the largest order you can handle?

We are happy to handle any orders of any size, from a small 30 second file through to bulk orders of 50,000 hours or more of recordings. Whilst you may not get your 50,000 hours of recordings back within 14 days, we can still assist. Our company has worked on many large research projects for…

What does ‘intelligent verbatim’ mean?

Intelligent Verbatim Transcription is a level of transcription that leaves the process of transcribing an audio recording to a certain amount of discretion by the transcriber. Our expert transcribers will use their experience to omit certain elements if they add no meaning to the script. This is mainly ums, errs and repetitions and false starts….

What level of transcription do I require?

We offer five levels of transcription, but the overwhelming majority of transcription work is completed to Level 3, “Intelligent Verbatim”. A description of each level is below. Intelligent verbatim is suitable for all dictation, interviews, focus groups, legal proceedings, meetings, conferences, telephone calls, Zoom meetings and podcasts. Level 4 “Strict Verbatim” is only really suitable…

Our Accreditations

We are Cyber Essentials Plus audited annually and we hold the Cyber Essentials and Cyber Essentials Plus certificates. We are UKAS ISO 27001:2022 audited and accredited and ISO 9001 & ISO 14001 systems accredited company. We are members of the American Translators Association and we are assessed for GDPR compliance annually by IASME (Cyber Assurance Level 1).

10% Profits to Charity

10% of our profits are donated to the Ten Percent Foundation, a charitable trust registered in the UK. Since 2000 over £150,000 has been donated to projects in Africa and the UK. Click here for details.