Do you have a Data Protection policy?
Yes – click here to view our Data Protection, Personal Data and GDPR Policy online. A copy can be provided as a pdf or word document, on request.
Do you offer secure & encrypted email to clients?
Yes we do. We provide an encrypted email solution to all our clients using Egress Protect. When you send us your recordings using our ISO 27001 accredited, military security graded TLS secure file upload service we process the work and you can be guaranteed that your recordings will be kept within strong cyber security measures….
Where are your transcribers located?
For our UK clients all of our English to English transcribers are based in the UK and are native English speakers. We have offices in North Wales, London and Glasgow. Our office in Dublin has Irish transcribers located on the island of Ireland, providing English to English transcription for our EU clients. This does mean…
Is our data stored in the UK?
Yes. Our file upload service is based in the UK (London), our company server is located in Denbighshire, North Wales, and our transcribers are based solely in the UK. Our secure email service is also UK based, so all communication is sent in the UK and does not leave the country at any time. All…
What ISO accreditations do you have?
We have an ISO9001:2015 compliant Quality Management System, an approved compliant UKAS accredited & audited ISO27001:2022 Information Security Management System and we operate a compliant ISO14001:2015 Environmental Management System.
Are your Transcribers DBS Checked?
Yes and no. If you need DBS checked transcribers just let us know when you place your order and we will ensure that only DBS checked Associate Transcribers work on your order. Our Transcription Manager Anna Gresty is DBS checked and has BPSS clearance.
Do you have BPSS Clearance?
Yes – our transcription manager and the company managing director, Anna Gresty, holds BPSS clearance. What is BPSS? It is the UK government Baseline Personnel Security Standard. We hold it because our company does highly confidential and secure work on behalf of government bodies from time to time.
Are you Cyber Essentials accredited?
Yes we are. We renew our Cyber Essentials certificate (number IASME-A-010868) every year with the IASME Consortium, a UK assessment company, and display it visibly on our website. We also obtain GDPR accreditation from the same company. We are also Cyber Essentials Plus accredited and audited on an annual basis.
Are you GDPR compliant?
Yes. We are IASME GDPR Accredited (this means our data processing systems have been reviewed and found to comply with GDPR), we are registered with the Information Commissioner’s Office (ICO) in the UK and we hold Cyber Essentials, Cyber Essentials Plus and ISO27001 accreditation. We handle extremely sensitive recordings that require the highest levels of…
