Do you offer secure & encrypted email to clients?

Yes we do. We provide an encrypted email solution to all our clients using Egress Protect. When you send us your recordings using our ISO 27001 accredited, military security graded TLS secure file upload service we process the work and you can be guaranteed that your recordings will be kept within strong cyber security measures….

Where are your transcribers located?

For our UK clients all of our English to English transcribers are based in the UK and are native English speakers. We have offices in North Wales, London and Glasgow. Our office in Dublin has Irish transcribers located on the island of Ireland, providing English to English transcription for our EU clients. This does mean…

Is our data stored in the UK?

Yes. Our file upload service is based in the UK (London), our company server is located in Denbighshire, North Wales, and our transcribers are based solely in the UK. Our secure email service is also UK based, so all communication is sent in the UK and does not leave the country at any time. All…

What is your policy on trigger warnings?

We ask all our clients to notify us if the content of their recordings contains anything that they think is potentially triggering or contains potentially upsetting material. Our transcribers make us aware of any topics they want to personally avoid exposure to, and we make sure wherever possible that they are not sent any recordings…

Do you have availability for transcription?

This is perhaps one of the most common calls our company receives. Our answer is always yes, always, because we have a very large extended team of UK-based, qualified and approved transcribers who work with us as associate transcriptionists as and when we have the work. We handle orders of hundreds of hours of academic…

What professional memberships do you hold?

We are corporate members of the Transcription Society, a UK based non-profit organisation for the accreditation of transcribers. Most of our transcribers are individual members as well, accredited to Standard, Advanced or Expert level. We are members of the American Translators Association.

Do you have a Data Protection policy?

Yes – click here to view our Data Protection, Personal Data and GDPR Policy online. A copy can be provided as a pdf or word document, on request.

What ISO accreditations do you have?

We have an ISO9001:2015 compliant Quality Management System, an approved compliant UKAS accredited & audited ISO27001:2022 Information Security Management System and we operate a compliant ISO14001:2015 Environmental Management System.

Do you supply the NHS?

Yes we do. We have NHS clients across the UK including Public Health Wales/Iechyd Cyhoeddus Cymru, NHS trusts, hospitals, individual medics and researchers. We have completed the NHS Data Security and Protection Toolkit assessment.

What insurance do you have?

We hold the following insurance: Professional Indemnity Insurance to £5 million Public Liability Insurance to £5 million Employers Liability Insurance to £10 million. If you would like to see our insurance certificates please contact us.

Our Accreditations

We are Cyber Essentials Plus audited annually and we hold the Cyber Essentials and Cyber Essentials Plus certificates. We are UKAS ISO 27001:2022 audited and accredited and ISO 9001 & ISO 14001 systems accredited company. We are members of the American Translators Association and we are assessed for GDPR compliance annually by IASME (Cyber Assurance Level 1).

10% Profits to Charity

10% of our profits are donated to the Ten Percent Foundation, a charitable trust registered in the UK. Since 2000 over £150,000 has been donated to projects in Africa and the UK. Click here for details.